Privacy Policy

1Who we are

Royal Caulking & Paint, registered as Royal Caulking And Paint ("Royal Caulking", "we", "us"), is an exterior window resealing and weatherproofing contractor serving the Greater Toronto Area and the Niagara region. We have been in business since 2023, are a BBB Accredited Business, and operate this website at www.royalcaulking.com.

We are a small, owner-operated business. The person responsible for privacy questions and requests is reachable (647) 524-6180.

This policy covers information collected through this website and through the quote requests, phone calls, emails and job records that follow from it. It does not cover other companies' websites that we may link to.

2What information we collect

Information you give us directly

When you submit the contact form, use the photo estimate, or call us, we collect only what we need to prepare an estimate and do the work:

• Your name — so we know who we're quoting and who to ask for on site.
• Phone number and/or email address — so we can reply with a quote and schedule.
• Your city, neighbourhood or address — so we can confirm you're in our service area, route the crew, and price access.
• Details about your property — approximate number of window and door openings, the approximate age of the home, and which service you're asking about.
• Anything you type into a message field, and any photos you choose to attach.

We do not ask for, and do not want, financial account numbers, government identification numbers, or health information through this website. Please don't send them.

Information collected automatically

Like most websites, this site and the services behind it record some technical information when you visit:

• Server and security logs — IP address, browser type and version, the pages requested, and the date and time. These are generated by our hosting and security provider and are used to keep the site online and to block abuse.
• Nothing else. At the time of writing this site runs no analytics or advertising tracking — no Google Analytics, no Meta pixel, no tracking cookies. If we add any measurement tool later, this policy will be updated first and section 7 will say exactly what it collects.

We do not sell personal information, and we do not buy contact lists.

3Why we collect it

PIPEDA requires that we identify our purposes before or at the time we collect your information. Ours are:

• To prepare and send you an estimate, including reviewing any photos you send.
• To contact you about that estimate, to arrange a site visit, and to schedule the work.
• To perform and warranty the work — we keep a job record of what was sealed, which product and lot was used, and the date, so that a warranty claim can be checked against the actual job.
• To invoice and keep the business records Canadian tax law requires us to keep.
• To follow up about seasonal seal inspections or work we've previously discussed, where you have agreed to hear from us.
• To understand how the website is used so we can improve it and measure whether our advertising is working.

If we ever want to use your information for a purpose that isn't on this list, we will ask you first.

4Consent, and how to withdraw it

When you fill out a form on this site and submit it, you are consenting to us using the information in it to respond to you and to quote your job. That consent is what the form is for — we take it as given for the quote itself.

You can withdraw consent at any time, subject to legal and contractual limits, by calling (647) 524-6180. If you withdraw consent before we've done any work, we'll delete your quote record. If we've already completed a job for you, we have to keep the invoice and the warranty record — see section 8.

If you ask us to stop contacting you, we will. Marketing or follow-up messages always include a way to opt out, and opting out of those does not affect anything to do with an active job or an existing warranty.

5Photos you send us

You can send us photos from the "Send photos" tab of the instant estimate on any page, or attach them to the contact form. Either way they are handled the same:

• They are emailed to us (through our form service, FormSubmit) together with the name and contact details you enter, and are shrunk on your device first so the message stays small.
• They are used to count your openings, assess the condition of your seals and prepare a quote, and are kept with your quote record. A person looks at them — no automated decision is made from them.
• Your cart stays in your browser. The openings and extras you add on this site are stored only on your own device (browser storage) until you send them to us with a booking or a quote request. We cannot see a cart you have not sent.
• Payments are handled by Stripe. The booking deposit ($250 plus HST) and the $50 + HST in-person quote fee are paid on Stripe's secure checkout page. Your card details go to Stripe, never to us or to this website; we receive a confirmation of the payment and the booking reference you were given.
• We will not publish a photo of your property — before, after, or otherwise — without asking you first and getting a clear yes. Consenting to a quote is not consenting to marketing use.

6Who we share it with

We do not sell, rent or trade personal information. We share it only with the service providers that make the website and the business run, and only to the extent they need it. Each of them is bound by their own privacy terms.

We may also disclose personal information where the law requires it — for example in response to a valid court order, subpoena or lawful request from a government authority — or where it is necessary to establish or defend a legal claim.

Information stored outside Canada

Several of the providers above are based in the United States or store data on servers outside Canada. This means your information may be stored or processed outside Canada and, while it is there, may be accessible to foreign courts, law enforcement and national security authorities under the laws of that country. We're telling you this because PIPEDA requires that you know it before you decide to send us your information.

7Cookies and tracking technologies

Cookies are small files a website stores in your browser. This site keeps them to a minimum:

• Necessary — our hosting and security provider (Cloudflare) may set a cookie to keep the site secure and working, for example to tell real visitors from automated traffic. The site can't function properly without it.
• Analytics and advertising — none at present. We do not run Google Analytics, Google Ads measurement, a Meta pixel or any other tracking on this site today. If that changes, this section will be updated before anything goes live, and we will honour your browser's "Global Privacy Control" signal.

The fonts, images and scripts on this site are served from our own domain, so viewing a page does not send a request to a third-party font or script provider.

You can block or delete cookies in your browser settings at any time; doing so will not stop you from using the site or submitting a quote request.

8How long we keep it

• Quote requests that don't become jobs — kept for up to 24 months, then deleted. Reseal work often gets deferred a season or two, and we'd rather have your original notes when you come back than start over.
• Completed job records (what we sealed, which product, the date, and the photos of the work) — kept for the life of the 10-year workmanship warranty plus one year, because that record is what lets us honour a warranty claim.
• Invoices and financial records — kept for a minimum of six years, as required by the Canada Revenue Agency.

When the period ends, records are securely deleted or destroyed.

9How we protect it

We apply safeguards appropriate to how sensitive the information is — which, for a window quote, is modest, but it's still yours:

• The whole site is served over HTTPS, so what you type into a form is encrypted in transit.
• Our form endpoint is tokenized, which means our inbox address isn't published in the page source where it can be scraped.
• Access to quote requests and job records is limited to the people who need it to quote, schedule or perform the work.
• Accounts that hold this information are protected with strong, unique passwords and multi-factor authentication where the provider offers it.

No method of transmission or storage is perfectly secure, and we won't claim otherwise. If a breach ever creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as PIPEDA requires.

10Your rights

Under PIPEDA you have the right to:

• Know whether we hold information about you, and what it is.
• Access it — ask for a copy of it.
• Correct it if it's wrong or incomplete.
• Withdraw consent and ask us to stop using it, subject to legal and contractual limits.
• Ask us to delete it, where we're not required to keep it.
• Complain about how we've handled it.

To exercise any of these, call (647) 524-6180. We will respond within 30 days. We may need to verify who you are first, so we don't hand your information to someone else. There's no charge for a reasonable request.

11Children

This website is meant for homeowners and property managers. We don't direct it at children and we don't knowingly collect personal information from anyone under 18. If you believe a child has sent us information, contact us and we'll delete it.

12Changes to this policy

We'll update this policy when our practices change — for example if we add a new tool that handles your information. The "last updated" date at the top always reflects the current version. If a change is significant, we'll say so prominently on the site rather than quietly editing the page.

13How to reach us

Questions about this policy, or about information we hold:

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